1. Order Processing Time: Upon receiving an order, we will process it promptly within 1-2 business days. During peak seasons or holidays, processing times may be slightly longer. We aim to fulfill orders as quickly as possible.
2. Shipping Methods and Carriers: We collaborate with trusted shipping carriers to deliver your orders efficiently. During the checkout process, you will have access to available shipping methods and can select the one that best suits your needs.
3. Shipping Costs: Shipping costs are calculated based on various factors, including the weight, dimensions, destination, and chosen shipping method for your order. The shipping cost will be displayed during the checkout process before you confirm your purchase.
4. Estimated Delivery Time: The estimated delivery time depends on your location and the selected shipping method. After your order is shipped, you will receive a confirmation email containing tracking information. This will allow you to monitor the progress of your package during transit.
5. International Shipping: We offer international shipping to select countries. Please note that additional customs duties, taxes, or fees may apply, as per your country’s regulations. Any such charges are the customer’s responsibility, and we advise you to consult your local customs office for further information.
6. Order Tracking: For your convenience, we provide order tracking services for all shipped orders. Once your order is dispatched, you will receive an email notification with a tracking number and instructions on how to track your package.
7. Shipping Restrictions: Certain products may be subject to specific shipping restrictions due to legal or logistical reasons. If any restrictions apply to your order, we will notify you during the checkout process.
8. Address Accuracy: Please ensure that you provide the correct shipping address during checkout. We cannot be held responsible for delays or misdeliveries caused by incorrect or incomplete address information.
9. Order Status Updates: We will keep you informed about the status of your order through email notifications. You will receive updates regarding order confirmation, shipment, and any potential delays or issues that may arise.
10. Returns and Exchanges: For information regarding our returns and exchanges policy, please refer to our dedicated Returns and Refunds policy page. You can find details about whether returns are accepted, the process and timeline for returns, and our contact information.

If you have any further questions or concerns about our shipping policy, please don’t hesitate to email us at podcast@rondashirley.com. We are here to assist you and provide the best possible shopping experience.